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CPaaS

Advantage CX - Communication platform as a service, offers competetive edge business advantage over cost and techology, With customized multi channel mode of communication, users can take advantage of CX platform either in hosted or hybrid mode.

CPaaS - Market Trend's & Forecast

Global News Wire

Source : https://www.globenewswire.com

The Global Communication Platform-as-a-Service (CPaaS) Market is expected to grow by $ 10.19 bn during 2022-2026, accelerating at a CAGR of 17.85% during the forecast period.

Modor Intelligence

Source: https://www.mordorintelligence.com/

The global Communications Platform-as-a-Service market was valued at USD 4.54 billion in 2020. It is expected to reach USD 26.03 billion by 2026, registering a CAGR of 34.30% during the forecast period (2021 - 2026). With the outbreak of COVID-19 and work at home (WAH) becoming a preferred mode of carrying operations, vendors for the market studied have been active in promoting WAH and expanding their business.

Forbes

Source: https://www.forbes.com/

Experts forecast that the CPaaS industry will generate more than $34 billion in sales by 2026. In fact, Gartner predicts that by 2025, 95% of global enterprises will utilize API-enabled CPaaS offerings to uplevel their digital competitiveness.

Future Market Insights

Source: https://www.futuremarketinsights.com/

Demand for communications platform as a service is estimated to grow at a CAGR of around 25.0% between 2022 and 2032, in comparison with the historic period (2017-2021) CAGR of around 15.7%. Managing client data across multiple channels is becoming a major selling feature for CPaaS platforms,as the transition from multichannel to omni-channel customer communication is becoming the primary CPaaS market trend.

CloudX as CPaaS

CX - CPaaS Features

Single Unified Portal

Single portal for managing channels of communications.
User Friendly API's

API's for all channels for support with Third party app integrations.
Multi User Platform

Supports Multi Tenant mode.
Analytics

Indepth analytics and reporting.

Omni Channel Communication

Power of AI based communication platform to communicate effectively with your customer. Drive your business with our Omni Channel cloud communication platform.