Cloud X - Connect X
Cloud based Virtual Contact Center Platform for small & mid-sized contact centers.
A typical End to End,Call flow from Connect X platform.
Cloud based Virtual Contact Center Platform for small & mid-sized contact centers.
A typical End to End,Call flow from Connect X platform.
The interactive voice response (IVR) market was valued at USD 3.73 Billion in 2017 and is expected to reach USD 5.54 Billion by 2023, at a CAGR of 6.83% during the forecast period.
According to a comprehensive research report by Market Research Future (MRFR), “Cloud Based Contact Center Market information by Solution, by Vertical, by Application and Region – forecast to 2030” market size to reach USD 45.5 billion, growing at a compound annual growth rate of 24.8% by 2030.
The increased use of cloud-based contact center by different industrial verticals like healthcare and life sciences, government and public sector, consumer goods and retail, BFSI, and others will offer robust opportunities for the market over the forecast period.
Besides, other factors adding market growth include cloud based contact centers help in tracking real-time administration metrics through a customizable control panel, growing awareness about the alluring features of cloud based contact centers such as auto dialer real time monitoring, ACD, call center reports, IVR, Omni-channel support, and call center integration, as well as the growing need for cross-channel communication solutions, among others..
he global cloud-based contact center market size is expected to grow at a Compound Annual Growth Rate (CAGR) of 25.8% during the forecast period, to reach USD 36.1 billion by 2025 from USD 11.5 billion in 2020. Cloud-based contact center solutions enable several companies to utilize contact center providers’ offerings on the cloud. These solutions streamline the process of providing modernized, up-to-date services to customers and personalize these services to meet their preferences and demands for providing the advantages of minimal capital investment; 24/7 technical support; and high levels of reliability, security, and scalability. Moreover, these solutions are expected to witness a rise in demand as they are finding utility in improving the customer experience from industries, such as Banking, Financial Services, and Insurance (BFSI), telecommunications, Information and Technology (IT), and Information Technology Enabled Services (ITES), and healthcare and life sciences.
The global contact center software market size is expected to reach USD 149.58 billion by 2030, growing at a CAGR of 23.2% over the forecast period, according to a new report by Grand View Research, Inc. Contact center solutions help agents in handling customer interactions more effectively, augmenting sales, and delivering a better service experience. Hence, several organizations are adopting contact center solutions to support business growth, thereby driving the market. The strong emphasis businesses are putting on leveraging the advances in the latest technologies and integrating Artificial Intelligence (AI) and machine learning into their business processes to enhance customer relationship management is also driving the adoption of contact center solutions.
Supports multiple customer on single web based platform.
ACD routes calls based on queues, mutliple queue routing supported.
Supports hybrid architecture , Local resources(E1/SIP Trunk) can be used for orginiation and termination of calls.
Develop programable IVR , support major programming languages.
Supports 3rd party CRM and ERP integrations (check with sales for details).
API's for managing automated campaigns & lists.
